The national Home Depot people told us that their customer service ends when we fill out a claim form and we would have to deal with their insurance company ourselves. No one ever did, even after two more calls from us. We went through their customer service channels and were told to fill out an insurance claim and someone would get back to us. This was not the kind of cheap, no-harm-done mistake that warrants a simple product replacement. In most areas only one coat of the proper color was needed but some areas have needed two additional coats. To cover the wrong paint we had to repaint everything we had done about six inches on either side. Normally edging is only a two-inch band around the sides. This was after most of the trim edging (runner boards, crown molding, corners, windows, etc.) in a 900sqft house was done with the ugly colored paint they had sold us. Unfortunately for us, in spite of admitting the problem was theirs, they were only willing to replace the five gallons of paint. The Home Depot employees agreed that the color was off. This was standard paint from their catalog of colors that was supposed to be identical each and every time. This was NOT paint that was supposed to be color matched. Although this bad batch appeared to match as we put it on the walls, after it dried it was much oranger than it was supposed to be and contrasted strongly with the adjacent correctly colored paint. Recently, we got a mis-mixed batch that did not match any of the previous paint we have bought in that standard color. We buy paint for our small business at Home Depot and we always use the same standard Behr brand white, right off of one of their color sample cards. i guess i could have it color matched from somewhere else but then i'd have to do it every time right? I've been using they're paint for painting apartments for 4.5 yrs so it'd be hard to switch now. >!insert spoiler here!< Other subreddits you might like: some
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